Click play to listen to AprilAire Celebrates Customer Service Week 2022. 

Customer satisfaction is the top priority at AprilAire. When the customer is happy, that means every step of our business is working as it should be and we’re delivering on the promise of our Indoor Air Quality solutions.

An essential part of making customers happy is our excellent customer service team, and we’re happy to honor them during Customer Service Week, October 3–7. This year is the 31^st annual celebration of customer service professionals, with companies all across the world taking the week to specially honor their employees who improve the customer experience each and every day.

To celebrate, AprilAire has events planned for each day of the week, some on the fun side and others on the relaxing side. Plus, to deliver on one of our core values of being a good neighbor, our customer service team will be using the week to support St. Vincent de Paul of Madison.

Last year during Customer Service Week, we donated two large collection bins of clothes. This year, our goal is even greater, as we’ll be expanding the event to include a food drive on top of the traditional clothing drive.

Customer Satisfaction

Our customer service team takes pride in delivering fast and accurate help to customers along every step of their journey with AprilAire products. They have a hand in every customer interaction, assisting with all of AprilAire’s customers including homeowners, contractors, and distributors.

We receive so many positive testimonials from customers about our products and about our people. These glowing words are a reflection of how much our team cares at every level of the company.

Here are a few of the messages we’ve received from satisfied customers:

• “Zach [who I spoke to]—I would be so proud if he were my son! He was so polite, patient, and he waited while I got different tools to make sure I was okay. I am a walking commercial for AprilAire tech support!”
• “We have an AprilAire Model 5000 installed in our system for our son’s allergies. We have been very pleased with its performance to date.”
• “I own a number [of] AprilAire products and have recommended them to others.”
• “It has tremendously improved the comfort level in our home. We have seen our energy bill drop because we don’t have to over cool the house in order to remove the humidity.”
• “I appreciate your company’s standards. I have recommended it to a group of over 400 as it has made quite a difference in my health.”

Here’s to many more satisfied AprilAire customers for years to come. We know our customer service team will be leading the way.