Download the AprilAire Aire Care App (available for iOS and Android mobile devices) to help analyze any internet and connectivity issues you may encounter with your home network. Keep your home’s Healthy Air on track with AprilAire Aire Care.
At AprilAire, we strive to ensure that every customer has the best possible experience with our smart Indoor Air Quality products. Unfortunately, there may be times when you experience issues with setting up or keeping your device connected to the internet which can happen with any Wi-Fi compatible product.
With just a few taps of your screen, Aire Care completes the tests required to identify the potential causes of connectivity issues so you can take action and go back to enjoying your AprilAire solution to the fullest!
Aire Care features a network scan (analysis) which scans and collects up to 152 points of data in a 2-minute scan. It filters all the data collected, identifies the top issues, and provides those issues in an Assistant Card format. Each Assistant Card provides information on the issue and what to do next to resolve it.
Download the app and stand next to your AprilAire Thermostat
Within the app, navigate to the Features page
Select Network Scan – You can also choose photo or video sharing if working with a live AprilAire support agent
Once the Network Scan is complete, click on Improve Network Health to review any issues identified and follow the instructions to resolve
